Returns & Exchanges
At Tadpole, we want you to love your new wardrobe additions, which is why we offer a hassle-free 30-day return policy for all unworn garments. If a piece doesn't fit or suit your style, simply follow our streamlined process to secure a refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original packaging with all tags attached, ensuring the garments are in their original, unwashed condition.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and securely affix it to the outside of your return parcel.
Ship and Track
Drop off your package at any authorized carrier location and keep your tracking receipt until your refund is processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing